Vice President of Event Services
Who We Are
We’re MCW Events, a team of event logistic specialists have the pleasure of waking up every day and doing exactly what we love to do – solving problems, managing logistics and executing highly successful events. We specialize in virtual & hybrid experiences, experiential technology, public events, conferences, corporate meetings, special events, incentive trips and broadcast design. We focus on delivering innovative events and conferences that start with a thorough understanding of audience, budget goals and objectives. Our company approach is about infusing creativity into every event, maximizing communication and networking opportunities, increasing an event’s effectiveness and messaging, and leveraging technology and online marketing tools.
General Position Overview
The Vice President of Event Services leads and manages the Event Services department, acting as the cornerstone of operational excellence and client success. Reporting directly to the President, this role oversees the department’s team members, processes, and client relationships. The Director of Event Services will ensure the successful delivery of events while continually refining department workflows, team accountability, and execution standards.
This individual will foster strong relationships with clients, manage key accounts, and oversee all aspects of the Event Services department, from strategic planning to execution. As a visionary and hands-on leader, the Director will ensure that MCW Events continues to scale efficiently while maintaining its commitment to excellence: “How we do one thing is how we do everything.”
Leadership Principles
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Commitment and Passion
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Creativity and Innovation
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Driver of Results and Goals
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Customer Service Focused
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Independent Contributor
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Good Communicator
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Positive “Can Do” Attitude
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Accountability
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Strong Team Collaborator
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Self Motivator
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Detail Oriented
Compensation
Salary Range: $200,000 – $230,000
Benefits: Medical, Dental, Vision, 401K, Unlimited PTO, TSA Clear and Global Entry
Responsibilities Include
Department Management
- Lead and manage the Event Services department (10+ individuals), including all team members, ensuring accountability, engagement, and alignment with MCW Events’ vision.
- Oversee the development, refinement, and implementation of the Event Services Department Standard Operating Procedures (SOPs).
- Champion operational excellence and process improvement throughout the department.
- Monitor team performance and ensure tasks are executed to the highest standard.
Client Relationship Management
- Serve as the primary point of contact for 2 – 4 key accounts, fostering strong relationships and acting as a trusted advisor.
- Maintain oversight of client expectations and deliverables, ensuring seamless event execution.
- Manage client-facing tools and platforms, and ensure team proficiency in their usage.
- Strategically address and remove obstacles or barriers to execution for both clients and internal teams.
Team Leadership & Accountability
- Lead, inspire, and motivate the Event Services team to achieve excellence in all aspects of their roles.
- Collaborate and report to the President; delivering timely, data-driven updates on event operations, financial performance, client feedback, and strategic initiatives; provide actionable insights to support executive decisions and company growth.
- Create systems to ensure team accountability, productivity, and continuous improvement.
- Mentor team members, providing regular feedback and supporting their professional growth.
- Monitor team workload and allocate resources effectively to meet deadlines and priorities.
Operational Excellence
- Establish and enforce high standards of execution and professionalism within the department.
- Continually refine department processes to align with MCW Events’ growth and scalability goals.
- Foster a culture of innovation and problem-solving within the team.
- Uphold MCW Events’ philosophy of “how we do one thing is how we do everything.”
Execution
- Drive the successful execution of events by ensuring all processes and resources are aligned.
- Identify and resolve operational challenges proactively.
Collaborate with other MCW Events departments to ensure cross-functional alignment.
.Additional Knowledge, Skills & Abilities
- Bachelor’s degree or equivalent experience in event management, project management, or related fields.
- 4+ years event agency experience required with deep knowledge and understanding of the events industry
- 10+ years of experience in event planning and account management.
- 8+ years of experience in team leadership and direct team management with a minimum of (4) direct reports.
- Expertise in creating and implementing Standard Operating Procedures (SOPs).
- Exceptional client relationship management skills, with a proven ability to manage high-profile accounts.
- Demonstrated leadership skills, including the ability to inspire, motivate, and hold team members accountable.
- Strong problem-solving and decision-making abilities, with the ability to remove obstacles to success.
- Highly organized, detail-oriented, and able to manage multiple projects under tight deadlines.
- Excellent communication skills, both written and verbal.
- Strong collaboration skills with a positive, “can-do” attitude.
- Commitment to personal and professional growth, as well as that of your team.
- A proven ability to maintain calm and focus under pressure.
Strong understanding of event management tools and software.
What Success Looks Like
- Visionary leader & proactive driver of results
- Shapes and communicates a clear strategic vision that inspires the team and aligns with company goals.
- Drives execution by setting priorities, making data-informed decisions, and ensuring accountability across the team.
- Anticipates future trends and translates them into actionable initiatives to ensure the business adapts and responds allowing for sustainable growth.
- Willing to adapt quickly to the MCW Events organization and culture.
- Motivates and develops high-performing teams, fostering a culture of ownership, collaboration, and forward-thinking.
- Supreme people manager with a strong desire to define growth plans and career development for the employees in the Events Services department.
- Clear communicator who can set expectations, offer feedback and hold accountability.
- Eager to build trust & respect amongst the team by demonstrating reliability, fairness and integrity.
- Equal parts of grit and giggles.
Click below for more info or to apply.