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Director of Event Services

Apr 25, 2025

Who We Are

We’re MCW Events, a team of event logistic specialists have the pleasure of waking up every day and doing exactly what we love to do – solving problems, managing logistics and executing highly successful events. We specialize in virtual & hybrid experiences, experiential technology, public events, conferences, corporate meetings, special events, incentive trips and broadcast design. We focus on delivering innovative events and conferences that start with a thorough understanding of audience, budget goals and objectives. Our company approach is about infusing creativity into every event, maximizing communication and networking opportunities, increasing an event’s effectiveness and messaging, and leveraging technology and online marketing tools.

General Position Overview

The Director of Event Services leads and manages the Event Services department, acting as the cornerstone of operational excellence and client success. Reporting directly to the President, this role oversees the department’s team members, processes, and client relationships. The Director of Event Services will ensure the successful delivery of events while continually refining department workflows, team accountability, and execution standards.

This individual will foster strong relationships with clients, manage key accounts, and oversee all aspects of the Event Services department, from strategic planning to execution. As a visionary and hands-on leader, the Director will ensure that MCW Events continues to scale efficiently while maintaining its commitment to excellence: “How we do one thing is how we do everything.”

Leadership Principles

  • Commitment and Passion

  • Creativity and Innovation

  • Driver of Results and Goals

  • Customer Service Focused

  • Independent Contributor

  • Good Communicator

  • Positive “Can Do” Attitude

  • Accountability

  • Strong Team Collaborator

  • Self Motivator

  • Detail Oriented

Compensation

Salary Range: $130,000 – $150,000

Benefits: Medical, Dental, Vision, 401K, Unlimited PTO, TSA Clear and Global Entry

 

Responsibilities Include

Department Management

  • Lead and manage the Event Services department, including all team members, ensuring accountability, engagement, and alignment with MCW Events’ vision.
  • Oversee the development, refinement, and implementation of the Event Services Department Standard Operating Procedures (SOPs).
  • Champion operational excellence and process improvement throughout the department.
  • Monitor team performance and ensure tasks are executed to the highest standard.

Client Relationship Management

  • Serve as the primary point of contact for 2 – 4 key accounts, fostering strong relationships and acting as a trusted advisor.
  • Maintain oversight of client expectations and deliverables, ensuring seamless event execution.
  • Manage client-facing tools and platforms, and ensure team proficiency in their usage.
  • Strategically address and remove obstacles or barriers to execution for both clients and internal teams.

Team Leadership & Accountability

  • Lead, inspire, and motivate the Event Services team to achieve excellence in all aspects of their roles.
  • Create systems to ensure team accountability, productivity, and continuous improvement.
  • Mentor team members, providing regular feedback and supporting their professional growth.
  • Monitor team workload and allocate resources effectively to meet deadlines and priorities.

Execution

  • Drive the successful execution of events by ensuring all processes and resources are aligned.
  • Identify and resolve operational challenges proactively.
    Collaborate with other MCW Events departments to ensure cross-functional alignment.

Additional Knowledge, Skills & Abilities

  • Bachelor’s degree or equivalent experience in event management, project management, or related fields.
  • 8+ years of experience in event planning, account management, or team leadership.
  • Strong understanding of event management tools and software.
  • Exceptional client relationship management skills, with a proven ability to manage high-profile accounts.
  • Demonstrated leadership skills, including the ability to inspire, motivate, and hold team members accountable.
  • Expertise in creating and implementing Standard Operating Procedures (SOPs).
  • Strong problem-solving and decision-making abilities, with the ability to remove obstacles to success.
  • Highly organized, detail-oriented, and able to manage multiple projects under tight deadlines.
  • Excellent communication skills, both written and verbal.
    Strong collaboration skills with a positive, “can-do” attitude.
  • Commitment to personal and professional growth, as well as that of your team.
  • A proven ability to maintain calm and focus under pressure.

What Success Looks Like

  • The Event Services Department operates as a well-oiled machine, defined by operational excellence, accountability, and seamless execution.
  • Clients are delighted by the quality of service and the level of communication they receive.
  • SOPs are established, updated, and adhered to, ensuring a consistent and scalable approach to all processes.
  • Team members feel empowered, engaged, and supported in their roles.
  • Barriers to execution are proactively identified and resolved with efficiency.
  • MCW Events’ philosophy of “how we do one thing is how we do everything” is embedded into every aspect of the department’s work.

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